Question 1

Do I need technical skills to set this up?

Accepted Answer

Not at all. If you can answer questions in a conversation, you can set up GenieGets. Our setup assistant walks you through a simple process - no technical knowledge required. The entire setup takes 5-10 minutes, and you'll be live and ready to discover leads immediately after.

Question 2

How long does it take to get my first campaign running?

Accepted Answer

You can complete campaign setup in under 10 minutes. After setup, GenieGets begins discovering leads within 24-48 hours. Once you approve your first batch of leads, outreach begins within 24 hours.

Question 3

What do I need to have ready before signing up?

Accepted Answer

You'll need: An email account, a clear understanding of who your ideal customer is (company size, industry, location), documents to train your AI sales agent (pitch decks, sales collateral, product documentation), and a decision on what conversion goal you want (meetings, sign-ups, responses). That's it. No technical documentation, no integrations to research, no setup guides to read.

Question 4

Can I run multiple campaigns?

Accepted Answer

Yes. Each campaign can target different customer segments, decision-maker roles, or offerings. You can run parallel campaigns with different messaging and goals. Campaign capacity depends on your plan (Solo: 500 leads/month total, Growth: 1,500 leads/month total, Custom: unlimited). Reach out for more info.

Question 5

What types of campaigns can I run with GenieGets?

Accepted Answer

GenieGets is flexible and supports multiple campaign types: New Lead Generation (discover and reach out to net-new prospects), Revive Old Leads (upload your existing list of past prospects or cold leads that went dormant), Upsell/Cross-sell Campaigns (target your existing customers with new offerings), and Event/Webinar Promotion (drive registrations for upcoming events). Each campaign type uses the same setup process but with different messaging, goals, and targeting strategies. You can run multiple campaign types simultaneously.

Question 6

What counts as an 'approved lead'?

Accepted Answer

An approved lead is a prospect you've reviewed and chosen to contact. GenieGets discovers leads matching your criteria, shows them to you for approval, and only charges when you approve someone. Rejected leads are free.

Question 7

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade anytime. If you upgrade mid-month, you'll be credited for unused time. Downgrades take effect at the next billing cycle.

Question 8

What if I don't use all my lead discovery capacity?

Accepted Answer

Discovery limits (500, 1,500, unlimited) reset monthly and don't roll over. However, you only pay the per-lead fee for leads you actually approve, so unused capacity doesn't cost you anything beyond the base subscription.

Question 9

Are there any hidden fees?

Accepted Answer

No. You pay the monthly subscription + per-approved-lead fee. That's it. No tokens, no usage fees, no surprise charges. Email sending, deliverability management, and all platform features are included. You'll always know exactly what you're paying.

Question 10

Is there a long-term commitment?

Accepted Answer

No. All plans are month-to-month. Cancel anytime. No penalties, no questions asked.

Question 11

How many leads should I approve per month?

Accepted Answer

We recommend starting with 100-200 leads in your first campaign to test messaging and build confidence. Once you see results, scale up to use your full capacity - it's a numbers game. More quality leads = more meetings = more deals. Most successful users quickly ramp up to their plan's full capacity.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through our secure payment processor, Stripe. Enterprise customers can arrange for invoicing with net-30 terms.

Question 13

Can I get a refund if I'm not satisfied?

Accepted Answer

We don't offer refunds on the monthly subscription fee, but you only pay for leads you approve. If you're not satisfied with lead quality, simply don't approve them - no charge. Most users find value within the first week of using the platform.

Question 14

What if the AI writes something I don't like?

Accepted Answer

Start in Co-pilot mode where you review every message before it's sent. You can edit, approve, or reject any AI-generated content. You can switch between modes anytime based on your comfort level.

Question 15

How many leads will I get?

Accepted Answer

It depends on your ICP and market size. You only pay for leads you approve, and the system continues discovering new leads throughout the campaign. GenieGets will discover leads up to your plan's monthly capacity (Solo: 500, Growth: 1,500, Custom: unlimited).

Question 16

What happens if a prospect says 'not interested'?

Accepted Answer

GenieGets recognizes negative responses and immediately stops outreach to that prospect. The campaign continues with other leads in your approved list. The system learns from these interactions to improve future targeting.

Question 17

Can GenieGets contact multiple people at the same company?

Accepted Answer

Yes. Real deals often require buy-in from multiple stakeholders. GenieGets can intelligently contact several decision-makers at the same company without crossing wires or sending duplicate messages. Each contact receives personalized outreach tailored to their specific role.

Question 18

How does GenieGets handle meeting cancellations or no-shows?

Accepted Answer

If a prospect cancels a meeting or doesn't show up, GenieGets automatically sends a friendly rebooking message offering alternative times.

Question 19

What if I don't like the leads GenieGets finds?

Accepted Answer

You only pay for leads you approve. GenieGets discovers prospects and shows them to you before any outreach happens. Complete control over who gets contacted. Based on your feedback (approvals and rejections), the system learns and improves targeting quality month over month.

Question 20

Can I upload my own list of leads?

Accepted Answer

Yes. During campaign setup, you can either let GenieGets discover leads automatically based on your ICP criteria, or you can upload your own list of companies. If you upload a list, GenieGets will still identify the right contacts within those companies and gather research for personalization.

Question 21

Can I upload a list I don't want you to reach out to?

Accepted Answer

Yes. You can upload a suppression list of companies or contacts you want to exclude from all campaigns. This is useful for: Existing customers you don't want to cold outreach, competitors or partners you want to avoid contacting, companies that previously opted out or expressed no interest, or any other exclusions specific to your business. GenieGets will automatically filter out any leads on your suppression list across all campaigns, ensuring they never receive outreach.

Question 22

How accurate is the contact information?

Accepted Answer

GenieGets cross-references multiple data sources to ensure contact accuracy and validates email deliverability before presenting leads for approval. Email accuracy typically exceeds 95%.

Question 23

What industries does GenieGets work best for?

Accepted Answer

GenieGets works for any B2B business that uses email for sales outreach. We've seen strong results across SaaS, professional services, consulting, agencies, manufacturing, financial services, and technology companies. The key is having a clear ideal customer profile and value proposition.

Question 24

Will this hurt my email deliverability?

Accepted Answer

No. GenieGets follows email best practices to insure compliance. You are in full control of your inbox, your sender reputation is strictly kept

Question 25

Do I need a separate domain for cold outreach?

Accepted Answer

We strongly recommend using a separate inbox for cold outreach to protect your primary inbox's reputation.

Question 26

How personalized are the emails?

Accepted Answer

Very. GenieGets researches each company and contact before writing messages, incorporating: Recent company news and developments, industry-specific pain points, decision-maker's role and responsibilities, company size, growth stage, and business model, and relevant case studies and social proof. Every message is unique and tailored to the recipient. No templates or generic copy.

Question 27

What if the AI makes a mistake?

Accepted Answer

In Co-pilot mode, you review every message before it's sent, so mistakes are caught before prospects see them.

Question 28

Does the AI understand context from previous messages?

Accepted Answer

Yes. GenieGets maintains full conversation history and context. When responding to prospect replies, the AI understands: What was previously discussed, questions that were asked, objections that were raised, and timeline and next steps agreed upon. Every response builds on the previous conversation naturally.

Question 29

How does GenieGets classify prospect responses?

Accepted Answer

The AI analyzes incoming emails for sentiment and intention. This classification determines the next action - whether to continue the conversation, pause outreach, or mark the lead as converted.

Question 30

How much control do I have over what gets sent?

Accepted Answer

Complete control. You can review and edit every draft message before it sent. You can pause any campaign instantly. Adjust settings and manually intervene in any conversation.

Question 31

Is my data secure?

Accepted Answer

Yes. We take security seriously: All data encrypted at rest and in transit, Secure email connection using encrypted app-specific passwords, Supabase Row Level Security (RLS) ensures complete data isolation between customers, and your data is never shared, sold, or used to train models for other customers.

Question 32

Can I delete my data?

Accepted Answer

Yes. You can delete individual campaigns, leads, or your entire account at any time. Upon account deletion, all your data is permanently removed within 30 days, except for legally required billing records.

Question 33

What happens to prospect data after a campaign ends?

Accepted Answer

Prospect data remains in your account for reference and reporting. You can export lead information anytime. If you delete a campaign, all associated prospect data is deleted permanently.

Question 34

Does GenieGets comply with anti-spam laws?

Accepted Answer

Yes. GenieGets is designed to comply with: CAN-SPAM Act (United States), GDPR (European Union), CASL (Canada), and other international anti-spam regulations.

Question 35

What results can I expect?

Accepted Answer

Results vary by industry and campaign setup. The system continuously optimizes based on your specific market and messaging to improve performance over time.

Question 36

How do I track campaign performance?

Accepted Answer

GenieGets provides comprehensive analytics including: Response rates by campaign and time period, meeting booking rates and conversion tracking, lead quality scores and approval rates. All data is available in real-time through your dashboard.

Question 37

How can I optimize my campaigns?

Accepted Answer

The system automatically optimizes based on performance data, but you can also: Adjust your ideal customer profile based on which leads perform best, refine messaging based on response patterns, modify targeting criteria to focus on high-performing segments, and A/B test different approaches across multiple campaigns.

Question 38

Can I integrate with my CRM?

Accepted Answer

We are working on it. Coming soon

Question 39

How do meetings get scheduled?

Accepted Answer

During campaign setup, you should provide a link to your calendar. GenieGets will embed that link into the response when your lead shows interest.

Question 40

How do I cancel my account?

Accepted Answer

You can cancel anytime from your account settings. Cancellation takes effect at the end of your current billing period. You'll retain access to your data and campaigns until then.

Question 41

What happens to active campaigns if I cancel?

Accepted Answer

Active campaigns stop immediately at the end of your billing period. Ongoing conversations are paused - no new messages will be sent. If you reactivate your account within 30 days, campaigns can be resumed.

Question 42

Can I pause my account temporarily?

Accepted Answer

Yes. You can pause all campaigns without canceling your subscription. While paused, you're still charged the base subscription fee but no per-lead fees since no new outreach occurs. Resume anytime.

Question 43

How do I get support?

Accepted Answer

Solo Plan: Email support with 24-48 hour response time and comprehensive documentation. Growth Plan: Priority email support with 12-24 hour response time. Custom Plan: Dedicated success manager, priority support with 4-hour response time, phone support, and white-glove onboarding. All plans have access to our knowledge base, community forum, and setup wizards.

Question 44

Can I upgrade from Solo to Growth mid-month?

Accepted Answer

Yes. Upgrades take effect immediately. You'll be credited for the unused portion of your Solo subscription, and the new Growth plan billing begins. Your lead capacity increases immediately upon upgrade.

Frequently asked questions.

Getting Started

Pricing & Billing

How It Works

Lead Quality & Approval

Email & Deliverability

AI & Personalization

Control & Security

Results & Performance

Technical & Integration

Account Management

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